Hear your clients. Improve your business.
Never miss what your customers are thinking. URateMe is a Feedback Management System that gives you a direct line to your customers — and the tools to act on what they say.
Feedback that isn't captured doesn't get fixed.
Most businesses collect customer feedback inconsistently. Complaints get lost. Praise goes unrecorded. Managers have no clear picture of how different branches or employees are actually performing. URateMe fixes that.
Point-of-service capture
Collects complaints, praises, and suggestions directly from clients — at the moment of service.
Real-time branch monitoring
Monitors service delivery and flags defective processes and poor service practices as they happen.
Consolidated multi-branch view
Consolidates data from all branches into one system, transmitted securely through your company VPN.
A direct line to your customers — and the operating standard to back it up.
URateMe is built to give companies a direct line to their customers while establishing consistent operating standards. It delivers an automated, accurate view of customer sentiment and gives management the tools to act on that data immediately.
- Tracks the performance of individual employees and entire branches
- Consolidates data from all branches into one system
- Generates reports on a daily, weekly, monthly, or yearly basis
- Transmits branch data fast through a company VPN
What you get when feedback runs on URateMe
Direct Customer Engagement
Clients can submit complaints, praises, and suggestions directly through the system, at the point of service.
Improved Customer Service
Because deliverables are actively monitored, service becomes faster and more consistent.
Improved Customer Loyalty
Customers who feel heard come back. Collecting and acting on feedback builds that trust.
Standard Treatment
Every client receives the same quality of service regardless of nationality, occupation, or socio-economic status.
Branch Performance Profile
See branch-level data including total customers served, satisfaction and dissatisfaction ratings, and top-performing employees per location.
Employee Performance Profile
Track individual employees by number of customers served, satisfaction ratings per category, and specific client feedback.
Client Demographics
Capture visitor profile data including age, gender, and civil status, and track the customer-to-employee representative ratio.
Works for one location — or every branch you run.
URateMe works for single-location businesses and multi-branch operations alike. Reports from all branches can be transmitted through a company VPN, making it practical for organizations with distributed teams or locations spread across a region.
- Graphical and tabular presentation of results
- Data consolidation across all branches
- Username and password-protected admin pages
- User-customizable questionnaires, greeting messages, and thank-you messages
- Maintainable records for employees, branches, and survey questions
Modules and Capabilities
URateMe ships with everything you need — feedback capture, branch and employee performance tracking, demographics, reporting, and admin controls.
Customers submit complaints, praises, and suggestions directly through the system. Questionnaires, greeting messages, and thank-you messages are user-customizable per branch or service type.
- User-customizable questionnaires per branch or service type
- Configurable greeting and thank-you messages
- Complaints, praises, and suggestions captured at the point of service
A consolidated profile for every branch — total customers served, satisfaction and dissatisfaction ratings, and the top-performing employees at that location.
- Total customers served per branch
- Satisfaction and dissatisfaction ratings
- Top-performing employees per location
Individual employee profiles tracking the number of customers served, satisfaction ratings per category, and the specific client feedback received.
- Number of customers served per employee
- Satisfaction ratings per criteria
- Specific client feedback per employee
Visitor profile data — age, gender, and civil status — alongside the customer-to-employee representative ratio, giving management a clear picture of who's actually being served.
- Age, gender, and civil status capture
- Customer-to-employee representative ratio
- Owner-vs-representative tracking per branch
Graphical and tabular presentation of results, generated on demand. Standard reports cover performance summaries, demographics, and per-branch and per-employee ratings.
- Standard Reports — daily, weekly, monthly, or yearly
- Demographic Reports — satisfaction per age, gender, and owner/representative ratio
- Employee Rating Per Branch — ratings broken down by employee across each branch
- Employee Performance Report — customers served and satisfaction rating per criteria
Username and password-protected admin pages. User-maintainable records for employees, branches, and survey questions, plus greetings and thank-you messages.
- Username and password-protected admin pages
- Maintainable records for employees, branches, and survey questions
- User-customizable greetings and thank-you messages
Frequently Asked Questions
Get started
Ready to see what your customers are actually thinking?
Contact Cosmotech to set up URateMe for your business — we'll walk you through feedback capture, branch dashboards, and employee performance reporting, live.